FAQs

1. Do I need to make a reservation?

Yes. Prior reservation is required. Booking 2 days in advance is highly recommended, especially spring and autumn.

2. What should I bring?

Be sure to wear something comfortable, jeans are not recommended for biking in Kyoto. If you have anything to carry, bring a knapsack or backpack. Bikes are equipped with bottle holders but no baskets. If you are checking out of your accommodation, feel free to leave your luggage with us while you are out.

3. What kind of bicycle do you provide?

Our standard bikes are ‘Trek’ and ‘Giant’ Hybrid bikes. We have a range of sizes catering from 145 cm and up. We also stock kids models and if you let us know advance, can source ladies bikes with seats for young children.

4. Is there an age limit?

There is no set age limit, but all under 18s must be physically capable of riding and be accompanied by a parent or guardian. If your kids are under 145cm or you are travelling with small children, please consider a private family tour as we will be able to tailor more to your needs

5. How fit should I be?

There are a couple of hills in Kyoto and the full course can be over 7 hours of continuous (if light) exercise. If you are really worried about fitness, you could try a shorter course, or send us an email and we can design a private course as easy as you like!

6. In case of rain, how do you decide whether or not to run the tour? How can you inform me?

The activity will be cancelled if the previous day’s weather forecast says the chance of rain is more than 60%. We will inform you by email and/or by your contact number (if we have it) by 7pm the evening before departure. Our decision will be final.

7. What if it’s raining on the day of the tour?

We will contact you by 8am, please ensure you have access to your email account.

8. How and who should I contact if I need to cancel the tour?

We often have riders on a waiting list, so please send us an e-mail in advance if you need to cancel. A full refund in available to guests who cancel at least 24 hours in advance. This is not available for no shows or those guests who cancel with less than 24 hours notice.

9. What kind of lunch do you provide?

This can change depending on the season and the tastes of that day’s riders, maybe a Japanese ‘bento’ lunch box with rice, or maybe we will call into a noodle stand or try some other seasonal dish instead. If you are vegetarian, please inform us in advance.

10. Do I need to bring extra money?

Japan is not a tipping country so no worries there! A few thousand yen is probably a good idea though, especially on our shorter courses as food is not included.

11. Do you ride in winter?

We sure do!

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